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Frequently asked questions

Want to learn more about our boxes and processes? Want to learn more about our boxes and processes? Please read below to explore our mo

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When will my box be sent?

For orders placed before 3pm AEDT (Monday - Friday) we offer same day shipping Australia wide. If you order after 3pm it will be sent the following business day.

Can my box arrive on a specific date?

For orders placed before 3pm AEDT (Monday - Friday) we offer same day shipping Australia wide. If you order after 3pm it will be sent the following business day. We ship Australia wide to all capital cities & regional towns in Melbourne, Sydney, Brisbane, Hobart, Adelaide, Perth, Darwin & Canberra.

What is your return policy?

For orders placed before 3pm AEDT (Monday - Friday) we offer same day shipping Australia wide. If you order after 3pm it will be sent the following business day. We ship Australia wide to all capital cities & regional towns in Melbourne, Sydney, Brisbane, Hobart, Adelaide, Perth, Darwin & Canberra.