FAQ

When will my box be sent?

For orders placed before 3pm AEDT (Monday - Friday) we offer same day shipping Australia wide. If you order after 3pm it will be sent the following business day. We ship Australia wide to all capital cities & regional towns in Melbourne, Sydney, Brisbane, Hobart, Adelaide, Perth, Darwin & Canberra.

Can my box arrive on a specific date?

Absolutely! We do our best to work in with Australia Post to have your box delivered on the day you require.

What is your returns policy?

All sales are final. We don't accept returns, exchanges or cancellations. If, however, one of your items is missing or damaged, please contact us: hello@unboxme.au.

I’d like to gift the box in person — can you send it to me instead of the recipient?

Absolutely! We can deliver your gift box directly to you so you can present it yourself, or we can send it straight to your recipient’s door anywhere in Australia. Either way, it will arrive beautifully packaged and ready to delight.

Do you deliver gift boxes Australia-wide?

Yes! We ship our curated gift boxes Australia-wide. Whether your recipient is in Sydney, Melbourne, Brisbane, Hobart, Adelaide, Perth, Darwin, Canberra, or a regional town, we’ll deliver your gift with love.

Do you offer same-day delivery in Port Macquarie?

Absolutely! Place your order before 3pm AEDT (Mon–Fri) and we’ll deliver your gift box the very same day within Port Macquarie — perfect for last-minute gifting.

Can I add a personalised message to my gift box?

Every box includes a complimentary gift card. Simply add your message at checkout, and we’ll handwrite it to make your gift extra thoughtful.

Can I build my own gift box?

Yes! With our Build Your Own Box option, you can handpick every item to create a gift as unique as the person receiving it.

Can you deliver to retirement villages and nursing homes?

Yes! We regularly deliver to retirement communities and aged care homes in Port Macquarie, making it easy to surprise and delight parents, grandparents, and loved ones.

Do you deliver to Port Macquarie hospitals?

Yes, we deliver directly to all major hospitals in Port Macquarie, making it easy to send thoughtful gifts to friends or family when they need it most. Whether it’s a “get well soon” gift, something to brighten their stay, or a care package for new parents, our gift boxes can be delivered straight to the hospital with love.